TAREK's CV
TAREK MOHAMED ELMOATASEM TAWFIK GHAREEB
EX Tesla | EX Apple | Senior Sales And Delivery Advisor
Profile summary
Results driven professional with around 15 years of experience in technical support, customer service, and sales, including more than 4 years at Tesla Motors. Proven expertise in Full Self Driving (FSD) and Autopilot vehicle testing, real world validation, and data driven feedback to engineering teams. Skilled in delivering exceptional customer experiences, building long term client relationships, and exceeding sales targets in the EV industry. Apple certified (iOS & macOS) with strong troubleshooting,escalation management, and cross functional collaboration abilities. Highly organised, adaptable, and committed to safety,quality, and continuous improvement.
Career highlights
Senior Automotive Sales Excellence: Delivered consistent high performance as Senior Sales & Delivery Advisor at Tesla Motors, guiding customers through the complete sales journey and regularly exceeding targets while maintaining strong customer satisfaction and retention.
End-to-End Delivery & Customer Experience: Managed seamless vehicle handovers, documentation, registration, and post delivery support, ensuring a frictionless ownership experience for high-value customers.
Full Self-Driving & Autopilot Validation: Contributed to Tesla’s FSD and Autopilot launch readiness in the UAE and Qatar by conducting real world vehicle testing, identifying critical edge cases, and providing data driven feedback to engineering teams.
Event & Influencer Collaboration: Played a key role in major brand activations, including the Tesla SZR showroom opening and bringing Automadness to Dubai for the first time, while managing influencer vehicle handovers and technical briefings.
EX Apple | Technical Expertise & Customer Support: Provided Tier 2 technical support for Apple products across the EMEA region, resolving complex iOS and macOS issues while focusing on first time resolution and long term customer loyalty.
Key skills
Professional experience
Shaped sales and delivery operations, steering client advisory functions across the showroom. Directed the full sales cycle, financing coordination, and client communication channels while overseeing handover processes and performance standards.
- Guided customers through vehicle selection, financing, trade ins, and delivery processes while meeting sales targets.
- Built long term client relationships through personalised solutions and transparent communication across digital channels.
- Educated buyers on electric vehicle benefits, charging infrastructure, maintenance, and total cost of ownership.
- Managed documentation, registration support, and financing coordination to ensure frictionless handovers.
- Resolved escalations professionally to maintain showroom performance standards and customer satisfaction.
Steered interim operations alongside the Senior Sales and Delivery Advisor function, holding day to day sales duties in suspension while maintaining the reporting line to direct on ground preparation for regional markets.
- Executed real world testing and validation of Full Self Driving and Autopilot systems across the UAE while providing operational support for Qatar market preparation.
- Identified critical edge cases during field testing and delivered actionable insights to engineering teams to accelerate system improvements.
- Maintained full compliance with safety standards and regulatory requirements while operating autonomous vehicles in complex driving scenarios.
Defined sales operations and account support strategy, steering internal sales workflows and inventory management for the team. Handled pipeline forecasting and client development activities to increase portfolio revenues.
- Managed CRM systems, weekly sales reporting, order processing, quotations, and shipping documentation.
- Supported international account managers with daily tasks, orders, and client development initiatives.
Managed Tier 2 technical support operations for Apple products across the EMEA region, coordinating with external vendors and guiding service delivery.
- Troubleshot complex iOS and macOS issues for users throughout the EMEA region.
- Followed up on unresolved cases with vendors to maintain communication and build customer loyalty.
- Maximized First Time Fix Rate by conducting root cause analysis on inbound inquiries.
- Communicated technical concepts to users through multiple communication channels.
- Handled repair and technical inquiries.
- Achieved high staffed time and client retention through timely, professional solutions.
- Delivered high-quality technical support to resolve client issues and maintain satisfaction.
- Drove customer retention by executing loyalty programs.
- Responded to customer inquiries and explained vehicle features directly to clients.
- Answered incoming customer complaints and requests, providing friendly and knowledgeable service to resolve issues.
- Processed orders and issued refunds while actively promoting warranty packages and loyalty programs to clients.
Projects
Contributed to Tesla’s Full Self-Driving (FSD) and Autopilot launch readiness in the UAE and Qatar as Interim Autopilot Engineer while remaining part of the sales force. • Conducted rigorous real world testing and validation of Autopilot and FSD systems across diverse driving conditions in the UAE. • Identified critical edge cases and performance issues during field testing and provided detailed, data-driven feedback to engineering and validation teams. • Supported on ground operational readiness for the Qatar market. • Collaborated closely with cross functional engineering, validation, and safety teams to report issues, validate software updates, and support continuous system improvement. • Ensured full compliance with safety standards, testing procedures, and regulatory requirements while operating autonomous vehicles in complex real world scenarios. This project strengthened my technical understanding of advanced driver assistance systems and my ability to bridge commercial and engineering teams.
Education
Logistics & International Trade Technology
Certifications
Languages
English · Fluent
Arabic · Native